Joris Krijger
AI Governance Officer, ASN Bank, Netherlands
Listed for: The Future Operating Model of a Digital Bank
International summit
Excellence in Digital Banking 7.0 — International Summit
Three days in Amsterdam for senior banking leaders, regulators, technology experts and innovators.
Photographs show previous editions of the Excellence in Digital Banking International Summit.
Three theme statements
Excellence in Digital Banking 7.0 – International Summit will take place in Amsterdam from 25–27 November 2026. The three-day summit will bring together senior banking leaders, regulators, technology experts and innovators to explore how artificial intelligence, digital identity, next-generation architecture, open finance, payments and platform banking are reshaping the financial industry. Participants can join the summit in person in Amsterdam or remotely through the online participation option.
The Intelligent Bank: Scaling AI from Experimentation to Enterprise Value
Agentic AI, Generative AI and Responsible AI Governance
Digital Identity, Authentication and the Future of Customer Access
The remaining published themes
- Hyper-Personalised Banking and Next-Generation Customer Experience
- AI-Ready Architecture, Cloud and Composable Banking Platforms
- Open Finance, Digital Wallets and Embedded Banking
- Real-Time Payments, Liquidity and Transaction Banking
- Deepfakes, Synthetic Identity and AI-Driven Financial Crime
- Operational Resilience and Risk in Digital Transformation
- Sustainable Finance in the Digital Banking Ecosystem
Agenda
25–27 November 2026. Each day region below expands downward in normal reading order; nothing is hidden behind a swipe. The theme line in each region is one of the ten themes PulseCore Events s.r.o. publishes for the edition as a whole — the organiser does not assign themes to individual days.
Day 1 ·
Hyper-Personalised Banking and Next-Generation Customer Experience
10 supported sessions
- 09:00Re-architecting the Bank Around AIFrans Van Bruggen · Independent Expert (Ex Senior Policy Officer Fintech and AI at DNB)
- 09:30Building the Hybrid Banking Model: Merging Digital and Physical TouchpointsRonelle Arbib · Chief Operating Officer, Recognise Bank, UK
- 10:00How banks can scale AI safely and govern agentic AIMitul Vadgama · Advanced Analytics and AI Lead - Artificial Intelligence CoE, Lloyds Banking Group, UK
- 11:00The Future Operating Model of a Digital BankJoris Krijger · AI Governance Officer, ASN Bank, Netherlands
- 11:30Ambition to Architecture, what vision really demandsAshtha Bajaj · Data, Analytics & AI Leader, Bank of Ireland, UK
- 12:00Unlocking the Business Potential of Generative AI in BankingJules Ferdinand Pagna Disso · Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK
- 13:30Generative AI in Banking: From Experiments to Core Business ValueJan Sedlařík · Hybrid AI Product Owner for Realization squad, AI upskilling and Internal delivery teams, Česká Sporitelna, Czechia
- 14:30From AI Hype to Real Control: Safe Legacy EvolutionOhad Kotler · CEO & Co-Founder, Tweezr
- 15:30Digitizing Wholesale Banking: Smarter Client and Service ModelsEllen Van Acker · COO Wholesale Banking Client & Digital Services, ING, Netherlands
- 16:00AI Model Risk in Banking: Governing GenAI and Agentic AI at ScaleAnish Shah · Director - Model Risk, Internal Audit, NatWest, UK
Day 2 ·
AI-Ready Architecture, Cloud and Composable Banking Platforms
12 supported sessions
- 09:00Hyper-Personalized Banking ExperiencesRomano Ramanti · Vice Director, Zürcher Kantonalbank, Switzerland
- 10:00Designing Banking Experiences for the Digital GenerationEd Vinicombe · Director of Product Design, JP Morgan Chase, UK
- 11:00Eliminating Friction: The Future of AuthenticationHaitham Aboulfotoh Rashwan · Head of Digital Banking & Alternative Channels, Emirates NBD, Egypt
- 11:30New Approach to Design CX: Kuveyt Turk's Neuromarketing LabOkan Acar · EVP, Digital Banking and Payment Systems, Kuveyt Türk Katılım Bankasi, Turkey
- 12:00The Future of Customer VerificationShamsh Hoda · AI & Digital Innovation Strategist, Commerzbank, Germany
- 13:30Who will own Digital Identity?Sara Ehab Azmi · Head of Change & Project Management, Emirates NBD, Egypt
- 14:00Digital Identity as the New Banking InfrastructureMelvin Pellicano · Head of Digital Transformation and Product Development Department, BNF Bank, Malta
- 14:30Building Trust and Customer Confidence in Digital BankingLucy Cafferkey · Head of Media Relations, Starling Bank, UK
- 15:30Digital Wallets and Payments: Creating Daily Customer EngagementSadık Baş · Executive Vice President, Marketing Portfolio Management & Digital Products, Garanti BBVA Payment Systems, Turkey
- 16:00Digital Banking for SMEs: From Online Services to Intelligent Business PartnersOlli Anteroinen · Head of SME Digital - Business Banking, Nordea, Finland
- 16:30Embedded Banking, Payments and Consumer Lending: The New Growth EngineKartik Taneja · Executive Vice President, Head of Payments & Consumer Lending, Mashreq Bank, Dubai
- 17:00Panel Discussion: What is the future of Banking in 2030?Swagatam Sen · Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
Day 3 ·
Open Finance, Digital Wallets and Embedded Banking
11 supported sessions
- 09:00AI-Ready Banking Architecture: Building the Resilient, Composable Bank of the FutureClaudio Balbo · Senior Director - Head of IT Architecture, Intesa Sanpaolo, Italy
- 09:30Managing Change Risk in an Age of UncertaintyEdgars Sedovs · Head of Risk, Rietumu Banka, Latvia
- 10:00Supervising the Intelligent Bank: Trust, Resilience and AI in Next-Generation BankingNina Schweighofer · JST Coordinator / Head of Section, European Central Bank, Germany
- 11:00Open Finance, Digital Wallets and Embedded Banking: The Next Growth Model for BanksGaurab Arka Chaudhuri · Director of Group Strategy, Barclays, UK
- 11:30The Reinvention of Mobile Banking PlatformsIgoris Ryklys · Lead of Digital Channels, Swedbank Baltics, Lithuania
- 12:00The Strategic Role of the Bank in a Platform EconomySwagatam Sen · Executive Director FCC Tech Advisory, Santander Corporate & Investment Banking, UK
- 13:30Designing the Bank of the Digital GenerationDavid Bonavia · Lead Operational Risk Framework Manager, Metro Bank, UK
- 14:00Sustainable Finance in the Digital Banking EcosystemDominique Tremblay · Head of Enterprise Sustainability, BNY
- 14:30Liquidity in the Digital Era: Real-Time Treasury and Smarter Client SolutionsCindy Lo · Managing Director, Global Head of Liquidity Solutions, HSBC, UK
- 15:30The Future of Transaction Banking in a Platform-Based EconomyEkaterina Kozhevatova · Director, Commerzbank AG, Germany
- 16:10Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial CrimeLucy Cafferkey · Head of Media Relations, Starling Bank, UK
Selected speakers
These blocks are deliberately square-cornered: the capsule system is for the programme, not for people. Five of 31.
Jules Ferdinand Pagna Disso
Head of Cyber Risk Intelligence, Insider Technology Risk and Digital Asset Risk, BNP Paribas, UK
Listed for: Unlocking the Business Potential of Generative AI in Banking
Kartik Taneja
Executive Vice President, Head of Payments & Consumer Lending, Mashreq Bank, Dubai
Listed for: Embedded Banking, Payments and Consumer Lending: The New Growth Engine
Lucy Cafferkey
Head of Media Relations, Starling Bank, UK
Listed for: Building Trust and Customer Confidence in Digital Banking; Panel Discussion: Deepfakes, Synthetic Identity and AI-Driven Fraud: The Next Frontier of Financial Crime
Melvin Pellicano
Head of Digital Transformation and Product Development Department, BNF Bank, Malta
Listed for: Digital Identity as the New Banking Infrastructure
Attendance
In-person & online passes available. The programme runs in Amsterdam on 25–27 November 2026 and is also offered online by the organiser.
Pass types, prices and terms are published only by PulseCore Events s.r.o.. This page takes no bookings.
Source imagery
Photographs show previous editions of the Excellence in Digital Banking International Summit. No photograph on this page is cropped into a pill or a circle.
It was an absolute honour to attend, present, and chair the first two days of PulseCore Events, Excellence in Digital Banking 2024 International Summit in Amsterdam. I enjoyed sharing insights on Oxford Risk and behavioural finance and moderating a panel on the future of digital onboarding. A special thanks to the event organisers and the other speakers I had the pleasure of introducing.
Had a fantastic time at the Excellence in Digital Banking event held from May 13-16 in Amsterdam, where I had the opportunity to share and exchange ideas with incredible professionals from around the world. In my keynote, I emphasized the importance of maintaining the "human" element in our digital transformations to avoid commoditization. Ultimately, it's the human connection through the customer's transformative journey that provides the most competitive advantage and is hardest to replicate. The diverse perspectives and innovative practices shared were truly eye-opening. Highlights included discussions on the increasing importance of cybersecurity amidst rapid technological advancements and its impact on customers, innovative AI solutions in unsecured lending, excellence in digital onboarding, the significance of building impactful partnerships and the strategic decisions around what a bank should develop internally versus through partnerships. A heartfelt thanks to PulseCore Events for bringing together such a diverse and knowledgeable set of speakers and to all participants for sharing their own journeys. Looking forward to applying these insights in my work!
I had a great time in Amsterdam last week attending the Excellence in Digital Banking event hosted by Pulsecore. Over 350 delegates from Financial Institutions participated at the event. Here are my three key takeaways: 1. Digitalization of financial services is now the norm, how you deploy differs, based on demography, culture, and other factors. 2. Customers will use digital channels as long as they are convenient and reliable. 3. Security and trust are required in building successful digital products. It was inspiring to see what other organizations like Stirling Bank, Salt Bank, and Alpian are doing in their Markets. This was an event worth attending! hashtag#digitalbanking hashtag#finance hashtag#excellence hashtag#Pulsecore hashtag#PulseCore Events
It was great attending the Excellence in Digital Banking Summit last week in Amsterdam. Thank you, PulseCore Events, for inviting me to speak at the event. I truly enjoyed discussing and sharing our insights with the other speakers and the audience. It was an outstanding event, covering important topics and sharing experiences from around the world. #DigitalBankingsummit#BankingInnovation hashtag#DigitalTransformation hashtag#DigitalChannels
Amsterdam, Netherlands
The summit takes place in Amsterdam on 25–27 November 2026. The venue address and travel guidance are published by PulseCore Events s.r.o..
- Dates
- 25–27 November 2026
- City
- Amsterdam
- Country
- Netherlands
- Organiser
- PulseCore Events s.r.o., Prague, Czech Republic
Sponsor information
Sponsorship and exhibition are arranged directly with PulseCore Events s.r.o.; the confirmed list is published by the organiser, not reproduced here.
Questions
What are the dates?
25–27 November 2026, in Amsterdam, Netherlands.
Is there an online option?
In-person & online passes available.
How many sessions are published?
33 across 3 days.
Who organises the summit?
PulseCore Events s.r.o., Prague, Czech Republic.
Are the photographs from this edition?
Photographs show previous editions of the Excellence in Digital Banking International Summit.